In the fast-paced world of telecommunications, staying on the cutting edge of technology is crucial. For husband and wife Darin and Kelly McIntosh, their roles at Midco — the region’s most advanced internet service provider — represent a shared career focus: helping keep the community connected with the most reliable technology available.
Darin, a Regional Project Manager who joined the team in 2004, has witnessed the evolution of the industry firsthand. Today, he plays a major role in expanding and updating Midco’s network, including the Fiber Forward initiative, an ambitious project that has grown the company’s fiber network to a staggering 21,000 total miles. This expansion is about more than just distance; it’s about delivering the future and connecting communities. “We do our best to stay at the cutting edge of technology throughout our company and always have,” Darin explained. “We’re always right on top of getting the latest and greatest.”
While Darin helps the physical infrastructure come to life, Kelly ensures the human connection remains just as strong. As a Residential Sales Specialist, she provides a level of personal service that defines the Midco experience. “I like that we provide customers with options,” Kelly said. “If they want to self-install their internet, they can. If they want to talk to a live person who lives in their area, they can. We connect with customers however they want to, making sure their questions are answered quickly.”
This blend of high-tech and high-touch is why businesses and homeowners alike depend on Midco. Whether it’s Darin redesigning network nodes for gigabit speeds or Kelly offering a direct point of contact for new residents, the mission is clear. As Kelly puts it, “Our relationships are built on trust and transparency. Whether you live in a house, an apartment or run a business of any size, we are built to provide care and support.”
At Midco, the commitment to the customer is more than a slogan; it’s a standard. To learn more about how Midco is putting you first, visit Midco.com/Commitment.
Pictured, left to right: Kelly and Darin McIntosh
13335 Eglin Street, Suite 100
Rapid City, SD 57701
midco.com
