The insurance industry has faced significant challenges in recent years, with unpredictable weather patterns and rising costs. Despite these hurdles, Gene Hufford, a long-time agent with American Family Insurance in Rapid City, remains optimistic. With over 35 years...

Pictured left to right: Alexis Rodriquez, life specialist; Isabella Hernandez, agent assistant; Gene Hufford, agent; Darla Spies, agent assistant; Jodie Pooler, office manager; Justin Claussen, agent assistant  Scratch agent isn’t a term that’s heard very often...